The Distributors Advantage Frequently Asked Questions

Here's a list of the most frequently asked questions about The Distributors Advantage program. If your question is not here, please contact us, email us at info@thedistributorsadvantage.com.au or call The Distributors Advantage Team on 1300 653 726.

The Advantage Program
Earning Points
Redeeming Points
What is The Distributors Advantage?

The Distributors Advantage is a loyalty program specifically designed to reward our customers with special benefits and privileges not offered by any other wholesaler. It is open to The Distributors non-national and non-corporate customers who are Retailers or Other Customers (which however does not include Wholesale Customers). It is free to join.

Members earn Points for purchasing product from participating manufacturers (Advantage Partners) and can redeem the Points earned for mastercards in the rewards store.

How do I become a Member of The Distributors Advantage?

There are a number of ways to join

  1. Register online. You will be required to select your The Distributors Warehouse and to provide your Distributors Account number along with your Business Name, your name and your email.
     
  2. Via your The Distributors Sales Rep. You can have your local The Distributors Sales Rep assist you to sign up online.

After completing your registration you will receive a Welcome email which will confirm your login details and provide you with a temporary password. Your password will need resetting when you log in for the first time.

You must have a valid email address to join The Distributors Advantage.

If your details do not match with those on file, an email will be sent to The Distributors for approval. Please allow up to 2weeks for your application to be processed. Once your application has been approved you will be advised by email along with confirmation of your login details and temporary password. Should there be any issues with your application we will be in contact.

Feel free to contact us via email info@thedistributorsadvantage.com.au or call The Distributors Advantage Team on 1300 653 726 if you have any questions.

How do I login to my Advantage Rewards Account?

Simply go to www.thedistributorsadvantage.com.au and enter your email or account number or membership number plus password and click the login button.

Can't remember your password? Hit the forgotten button and enter your email address and a temporary password will be emailed to you. If you still have problems call us on 1300 653 726.

How do I earn Advantage Points?

Once you are a member of the program, you can earn Advantage Points for the purchase of Advantage Partner products directly from The Distributors.

Continue to order products from The Distributors in exactly the same way as you do now and earn points on all purchases of Advantage Partner products you make through your local The Distributors warehouse. You may also receive from time to time Bonus Points for the purchase of promotional products or undertaking promotional activities.

Points will be automatically credited to your Advantage Account by the 9th of each month for purchases made for the previous calendar month. Points may however appear sooner.

What can I redeem my Advantage Points for?

Get Rewarded... The Distributors Advantage rewards has now turned digital. Redeem your rewards for Virtual Mastercards in the Mastercard rewards store. 

How can I find out how many Advantage Points I have?

You can view your point balance 24/7 on The Distributors Advantage website - My Account.

Watch your inbox for your monthly Rewards Statement - we will keep you up-to-date with your rewards balance, program news and the latest rewards options via email.

Where do I find the Reward items?

Visit the Rewards store to redeem your points for mastercards.

How do I Redeem a Reward?

Visit the Redeem Points page. Click on the reward option that you want and follow the prompts. 

You can download more information about setting up your Virtual Mastercard here. 

How long will it take to receive my Reward?

Your mastercard should be within your inbox within minutes. 

The Reward I ordered has not arrived, what do I do?

Call us on 1300 653 726 or contact us via email info@thedistributorsadvantage.com.au. The friendly staff at The Distributors Advantage Rewards Centre will be delighted to help.

Can I get my Reward delivered to anyone?

Yes, you can. Your Reward can be delivered to any email address you specify. You can nominate the address required when you redeem online. Any change to address made via this method is used for that redemption only and does not change your records at The Distributors or for future redemptions.

How long does the program last?

This program is designed to be ongoing, however, we require the support of our customers and major manufacturers to ensure its success. The Distributors at its absolute discretion reserve the right to amend or conclude the program at any time.

Do my Advantage Points expire?

Advantage Points expire 18 months from the date Points are credited to your Account; or if your account has been continuously inactive for 6 or more months; or is closed for any other reason. The Distributors is not obligated to contact you before points are expired.

What if I don't buy any products from the Advantage Partners one month?

You will only be awarded Advantage Points for products purchased from these manufacturers. If you do not order products from these manufacturers one month then you will not be awarded any Advantage Points that month.

What if I have more than one Outlet/Trading Account?

If you have more than one Outlet and therefore more than one The Distributors Trading Account, you can link the accounts to pool your points and achieve a single log-in for the website. Each Trading Account must first be individually registered into the program before being able to pool your points. To arrange for your account to be linked, contact us at info@thedistributorsadvantage.com.au - don't forget to specify which accounts you want to link.

What happens to my points if I sell my Outlet?

Points cannot be transferred. Upon notification of the sale, your Rewards Account will be closed and all points will be forfeited.

What happens to my points if I close my Business?

Upon notification of the closure, your Rewards Account will be closed and all points will be forfeited.

How do I update my contact details?

You can update your details via the 'My Account' area of The Distributors Advantage website. Click on My Account in the header navigation bar.

Alternatively, email info@thedistributorsadvantage.com.au or phone The Distributors Advantage Team on 1300 653 726

I have forgotten my Password - how can I access my Account?

No worries! Click on the Forgotten Password link on the Login Page and we will send you a password reset link.

I think I am registered for Advantage - how can I check?

Try and login. Enter your email or account number or membership number and password and press login. If you can't remember your password, Click on the Forgotten Password link on the Login Page and we will send you a temporary password via email.

If you are still having problems, call The Distributors Advantage Team on 1300 653 726

I registered for Advantage, but I have not received a welcome email

It may take up to 2 weeks for your account to be set up as we may need to verify your details with your Local The Distributors warehouse.

Feel free to contact us via email info@thedistributorsadvantage.com.au or call The Distributors Advantage Team on 1300 653 726 to discuss your progress.

How do I know what products I earn Advantage Points on?

You can earn points on purchases of Advantage Partner Products from your local The Distributors. Advantage Partners can be found on www.thedistributorsadvantage.com.au.

To find out the list of products manufactured by the Advantage Partners, go to http://the-distributors.com.au/products and look for the Advantage Star against products. The Advantage Star shows product that earn Advantage Reward Points.

Don't forget to ask your sales rep as well.

Advantage